Be part of an idea that transformed the beauty industry.
Assistant Manager
Duties and Responsibilities
- Financial Stewardship
- Assist with execution of annual store level financial plans to ensure that budgeted financial performance is met or exceeded. The annual financial plan includes: retail and service revenue, store administrative labor, commissions and guaranteed wage, salon supply and inventory shrink, revenue and expense elements and secret shop reports.
- Ensure that all associates are performing receiving, store operations, breakdowns, cycle counts, physical inventory, returned merchandise, and price change procedures.
- Complete and submit all required operating reports, forms, and projects.
- Leadership and Development
- Assist with recruiting, interviewing and hiring functions to meet store needs.
- Work with management and Career Progression candidates to train and develop associates.
- Conduct an effective store meeting every six weeks.
- Complete goal setting strategies for associates.
- Complete evaluations following company guidelines.
- Customer Experience
- Influence your team to exceed customer expectations by delivering on our Mission Statement.
- Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
- Assist in proper execution of marketing plans, promotional programs and visual merchandising standards.
- Ensure that store safety and security measures are communicated and are being followed.
- Ensure that all operational procedures are being performed.
- Ensure execution of Best Practices: GREETING – ensure that everyone receives an enthusiastic, friendly, helpful and warm welcome. CONSULTATION – give all clients a face-to-face conference, using open ended questions regarding hair, skin and nail care. SERVICE – going above and beyond with the total experience to make certain that the client is happy and satisfied. POST SERVICE – making sure that there is follow up to the service through the sending of postcards, giving samples and re-booking the next service.
- Ensure execution of Retail Discovery experience: GREETING – ensure that everyone receives an enthusiastic, friendly, helpful and warm welcome. SALON TOUR/HELP IN LOCATING PRODUCT – offering a salon tour and help in finding products DEMONSTRATION – making sure that the new products and promotions are pointed out and Discovery event is being executed. CHECKOUT – ensure that email address is collected, and take 10 program offered.
Prerequisites
Prerequisites- Strong Customer Service and Interpersonal Skills
- Demonstrated competency in dealing with difficult situations and/or customers. Proven leadership skills Proficient on computer (including e-mail).
- Two years service industry experience.
Career Progression Opportunities
- Location Manager
- District Manager
Evaluation Process
- 30-day performance review
- Performance reviewed semi-annually
- Merit amount awarded annually
Reports To
- Location Manager
We continually seek outstanding professionals who are looking for growth opportunities with our innovative company.
Current Field Opportunities:
If you're interested in learning more about the career opportunities at beauty brands, please contact our HR department by email or at:
- beauty brands
- 4600 Madison Avenue, Suite 400
- Kansas City, Missouri 64112
- 816-531-2266
- Fax: 816-531-7122