Beauty Brands :: Careers

Customer Service Specialist (CSS)

Duties and Responsibilities

Create a Discovery Experience for every customer:
- Inform every customer of any promotions or featured items
- Sample and demonstrate merchandise to every customer
- Answer questions and make product recommendations to every customer
- Offer a Spa/Salon Tour to every customer
- Explain any promotions associated with each purchase
Promote the Take Ten program with every customer.
Ensure 100% resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
Support an accurate inventory process.
Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
Answer the phone with the Beauty Brands greeting by the third ring.
Attend a required number of Education classes (as directed by manager).
Attend any scheduled store meetings.

Prerequisites

Strong customer service, communication, and interpersonal skills
Demonstrated record of punctuality, attendance, teamwork, and ability to follow company policies

Career Progression Opportunities

Physical Requirements

Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.
Product receiving and preparation - opening and lifting boxes; carrying products.
Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.
Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.

We continually seek outstanding professionals who are looking for growth opportunities with our innovative company.

If you're interested in learning more about the career opportunities at beauty brands, please contact our HR department by email or at:

beauty brands: 4600 Madison Avenue, Suite 400; Kansas City, Missouri 64112; 816-531-2266; Fax: 816-531-7122