Guest Services Specialist

Salon Coordinator

Duties and Responsibilities

  • Answer the phone with the Beauty Brands greeting.
  • Schedule all appointments with 100% accuracy.
  • Ensure 100% resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
  • Follow the Appointment Scheduling Guide.
  • Follow end-of-day procedures for closing the salon.
  • Confirm customer appointments following guidelines.
  • Demonstrate knowledge of salon and spa services, salon professional levels, and pricing.
  • Attend a required number of Education classes (as directed by manager).
  • Attend all required store meetings.

Prerequisites

  • Proficiency utilizing a computer (including e-mail)
  • High level of administrative skills (phone and computer)
  • Demonstrated record of strong organizational skills and attention to detail
  • Strong customer service, communication, and interpersonal skills.
  • Two years service industry experience
  • Proven leadership experience

Career Progression Opportunities

  • Shift Manager
  • Assistant Manager
  • Location Manager
  • District Manager

Reports To

  • Location Manager
  • Manager on Duty

We continually seek outstanding professionals who are looking for growth opportunities with our innovative company.

beauty brands
HR Department
4600 Madison Avenue, Suite 400
Kansas City, Missouri 64112
816-531-2266
Fax: 816-531-7122