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CUSTOMER SERVICE

Terms and Conditons

REGISTRATION

You must register at beautybrands.com to make an online purchase and to maintain a personal account on the website. Registration allows you to be enrolled in our TAKE 10® program where you can earn rewards with every product purchase.

We are dedicated to keeping your information secure and private for your peace of mind when registering.

Registration allows you to quickly and easily monitor the status of your orders as well as view your order history.

You may enter many shipping addresses in your profile, but it is important for verification purposes that your name and billing address be entered exactly as maintained on your credit card account.

You must be 13 years of age or older to register.

SECURITY

beautybrands.com has implemented Secure Socket Layer technology — one of the most robust encryption platforms available.

Your credit card or debit card information will be encrypted from the moment you enter it. A browser in secure mode will display a URL address beginning "https://" rather than the standard "http://." The "s" stands for "secure."

PRIVACY

beautybrands.com values our customers and respects their privacy. Customer information is collected in an effort to improve your online experience and to communicate with you about our products, services, contests and promotions. beautybrands.com only communicates with you in regard to an order placed or if you register to be notified of special deals, or enter a contest or promotion on our website. We do not share, trade or sell your information to anyone outside of beautybrands.com without your prior consent.

This Privacy Policy covers any personal information that beautybrands.com obtains from you when you use our website. We invite you to check back periodically to see if we have made any changes. If we make any material changes, we will post a notice on our homepage. By using our website, you agree to the terms of our policy.

SALES TAX

beautybrands.com has an obligation to collect sales tax in those states in which we are licensed to do business. Sales tax is calculated using the tax rate of the state to which the product is being shipped.

beautybrands.com charges sales tax on orders delivered to the following states: Arizona, Colorado, Illinois, Indiana, Iowa, Kansas, Missouri, Nebraska, North Carolina, Oklahoma and Texas.

If for any reason you believe you are exempt from paying sales tax, please contact Customer Service at 1-877-640-2248 and we will personally assist you with the processing of your order. At the time you call, please have all sales tax exemption information available.

RETURNS
Return Process — Purchases from beautybrands.com
If for any reason your purchase from beautybrands.com does not completely satisfy you, you may return any item to us via FedEx using a Merchandise Return Label to the following address:

beautybrands.com
Attention: Returns Processing
15507 W. 99th Street
Lenexa, Kansas 66219
  • Please return the returned item in its original packaging.
  • You must include a copy of the packing slip that accompanied the item when you received it. Please circle the item you are returning on the packing invoice and select an appropriate reason code for the return.
  • Do not send the product to us via air shipment.
    • Aerosol products in pressurized containers and products containing certain chemicals are restricted to ground shipping service.
  • We will confirm our receipt of the return via email once we have processed the return.
  • Within 30 days of our receipt of your returned item that is accompanied by a copy of the packing invoice, we will process a credit to the credit card, debit card or gift card that was used to purchase the item. In the case of returned gifts, you will need to note on the packing invoice copy that you need to be issued a new gift card or a check refund for the amount of the return. Please provide your address to ensure that you can receive your gift card or check. Note that shipping charges are your responsibility and will not be refunded when the return is processed unless the item was shipped to you in error, in which case we will refund those charges as well.
Return Process — Purchases from beauty brands locations

If for any reason you are not completely satisfied with your beauty brands purchase, you may exchange or return the item within 60 days of purchase. The item must be accompanied by the receipt and include all original packaging and components. All exchanges and returns will be processed based upon the original method of payment. Additionally, if the original purchase was made with a credit or debit card, the card that was used for the original purchase must be available. A beauty brands associate will be happy to help you find a product that better suits your needs or provide you with a refund.

SHIPPING

We can accept orders anytime, 24 hours a day, seven (7) days a week. Orders placed at beautybrands.com will be processed (pending credit card or debit card approval) and shipped within 1–2 business days.

Standard shipments for orders within the continental United States are shipped by FedEx Standard Ground and will arrive within 4–6 business days of order placement (Monday through Friday, not including holidays).

  • Orders shipping to a P.O. Box address will be delivered by FedEx SmartPost arriving within 5-8 business days. We cannot express ship to a P.O. Box.
  • Orders to APO or FPO addresses could take up to 14 days. Orders will be delivered by FedEx SmartPost. We cannot express ship to APO or FPO.
  • Express shipment requires the same processing time as a regular order but is shipped faster.
  • Express shipments will arrive within 1–4 business days of order placement (Monday through Friday, not including holidays and weekends) via FedEx. Express orders placed Friday after 12:00 p.m. CST will not be processed until the following Monday.
  • beautybrands.com currently ships only to states in the continental U.S. and APO and FPO addresses.
YOUR ORDER

When you provide a valid email address with your order, you will receive an email confirming that your order has been accepted and also when it has been shipped. Additionally, you will receive an email notification if there are any cancellations to your order. If an item is out of stock, you can always use the "STORE LOCATOR" to search your local area for a beauty brands location to find your product.

TRACKING YOUR ORDER

When your order has been shipped, you will receive a shipment confirmation via email that includes a FedEx tracking number and link so you can easily track your order status. Your FedEx tracking information can also be found in "MY ACCOUNT" under "Order History".

CHANGING OR CANCELING ORDERS

Before you place your order, you can view the contents and the total amount in your Shopping Bag. Once your order has been submitted successfully, it immediately goes to the warehouse to be fulfilled to ensure a quick delivery. As a result, we are unable to cancel or modify your order. However, you may return any item in your order for any reason within 60 days of purchase. Check our Return Policy for all the details.

ADDITIONAL TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws that which beautybrands.com may modify, alter or update at any time in its sole discretion and that which are binding on you. If you do not agree to these terms and conditions, please do not use this site.

All content included in this site, including but not limited to text, graphics or code is the property of Beauty Brands or is licensed to Beauty Brands and is Copyright 2010 Beauty Brands, Inc. All rights reserved. Permission is granted to electronically copy and/or print hard copy portions of this site for the sole purpose of placing an order with beautybrands.com or purchasing Beauty Brands products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited.

DISCLAIMER

THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, BEAUTY BRANDS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. BEAUTY BRANDS DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BEAUTY BRANDS DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

BEAUTY BRANDS SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE OR THE PERFORMANCE OF PRODUCTS, EVEN IF BEAUTY BRANDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

GOVERNING LAW; ARBITRATION

Your use of this site shall be governed in all respects by the laws of the state of Missouri, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that any disputes between us, which cannot first be resolved informally, shall be submitted to final and binding arbitration in Kansas City, Missouri, in accordance with the rules and procedures of the American Arbitration Association.

ORDER ACCEPTANCE

The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation or an offer to sell. beautybrands.com reserves the right, without prior notification, to limit the order quantity of any item and/or refuse service to any customer for any reason not prohibited by law. Orders shall be deemed accepted upon your acceptance of the terms of the invoice issued with the product delivered to you.

EXTERNAL SITES

This site may contain links to other sites on the internet that are owned and operated by third-party vendors and other third parties ("External Sites"). You acknowledge that beautybrands.com is not responsible for the unavailability of, or the content located on or through, any External Site. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

HOW DO I CONTACT BEAUTYBRANDS.COM ABOUT THE PRIVACY POLICY?

If you have any questions regarding our privacy policy, please email customerservice@beautybrands.com.

USER CONTENT

By uploading User Content and posting User Content that you have hashtagged with #bbsharemybeauty or other Beauty Brands hashtags, you agree to the following:

You grant to Beauty Brands, Inc. and its affiliates, retail partners and/or related entities and Olapic, Inc. the irrevocable right in perpetuity to use your photo(s) and/or video(s) that you submit, upload, post or otherwise provide or make available to Beauty Brands, Inc. or its vendors, on or through the website, in its marketing and/or in its advertising, including your User Content that is on third party companies' websites, for example Instagram, Twitter, Facebook, Pinterest and YouTube, that is associated with hashtags related to Beauty Brands, Inc., including (but not limited to), for example, #bbinspire and #beautybrands.

Beauty Brands may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever. You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein; (iii) you are not a minor, and (iv) Beauty Brands use of your Instagram handle and/or Photos will not violate the rights of any third party or any law. You hereby release, discharge and agree to hold Beauty Brands and any person acting on Beauty Brands behalf harmless from any liability related in any way to Beauty Brand, Inc.'s use of your social media handle, your Photo(s) and/or video(s).

SMS TEXT ALERTS PROGRAM

Beauty Brands offers its customers marketing and promotional mobile alerts (e.g. cart reminders) by SMS message (the "Service") on 98679. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Beauty Brands reserves the right to stop offering the Service at any time with or without notice. Beauty Brands also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so. By opting into the Service, you:

  • A. Authorize Beauty Brands to use an automatic telephone dialing system to send recurring automated text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
  • B. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
  • C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
  • D. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, contact 1-877-640-2248 or customerservice@beautybrands.com. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

    • CONTENT YOU MAY RECEIVE: Once you affirm your choice to opt-in to the Service on 98679, your message frequency may vary. You may receive alerts about:

  • A. Sale promotions
  • B. Event information
  • C. Product launch announcements
  • D. Cart reminders
  • E. Back in stock alerts
  • F. Price drop alerts
  • G. Low inventory alerts

    • CHARGES AND CARRIERS: Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

    Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Beauty Brands may add or remove any wireless carrier from the Service at any time without notice. Beauty Brands and the mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

    TO STOP THE SERVICE: To stop receiving text messages from Beauty Brands, text the word STOP to 98679 any time or reply STOP to any of the text messages you have received from Beauty Brands. This is the exclusive method for opting out. After texting STOP to 98679, you will receive one additional message confirming that your request has been processed.

    QUESTIONS: You can text HELP for help at any time to 98679. This will provide you with our phone number to call for assistance - 1-877-640-2248. You can also contact us at customerservice@beautybrands.com or HERE.

    CHANGES TO TERMS: These Mobile Terms and Conditions are subject to change at any time without notice.

    View our Privacy Policy HERE