CUSTOMER SERVICE

Return Policy

RETURNS

Return Process — Purchases from beautybrands.com

Your satisfaction is our top priority at Beauty Brands. If for any reason you are not completely satisfied with your Beauty Brands purchase or salon and spa service, we will make it right. You may return any product for a full refund with a receipt in-store or online or exchange a product in-store without a receipt. To make online returns, send to the following address:

• Please send the returned item in its original packaging and components.
• Please include a copy of the packing invoice that accompanied the item when you received it. Please circle the item you are returning on the packing invoice and select an appropriate reason code for the return.
• Do not return the product to us via air shipment. Aerosol products in pressurized containers and products containing certain chemicals are restricted to ground shipping service.
• We will confirm our receipt of the return via email once we have processed the return.
• Within 30 days of our receipt of your returned item that is accompanied by a copy of the packing invoice, we will process a credit to the credit card, debit card or gift card that was used to purchase the item. In the case of returned gifts, you will need to note on the packing invoice copy that you need to be issued a new gift card or a check refund for the amount of the return. Please provide your address to ensure that you can receive your gift card or check. Note that shipping charges are your responsibility and will not be refunded when the return is processed unless the item was shipped to you in error, in which case we will refund those charges as well.
• All returns processed after 60 days of purchase will be issued a gift card for the returned amount.
• Exchanges are available in-store only.

Return Process — Purchases from beauty brands locations

If for any reason you are not completely satisfied with your beauty brands purchase, you may exchange or return the item. Please include the item with the receipt and include all original packaging and components. All exchanges and returns will be processed based upon the original method of payment. Additionally, if the original purchase was made with a credit or debit card, the card that was used for the original purchase must be available. A beauty brands associate will be happy to help you find a product that better suits your needs or provide you with a refund.

If you need to return an item(s) you purchased at a closed Beauty Brands location, please contact customerservice@beautybrands.com and one of customer service team members will be able to assist you in returning your item(s) to our online store.